Banking Customer Service Ambassador

Banking Customer Service Ambassador

Responsibilities:

Client Relationship Management: Build and maintain strong relationships with banking clients, ensuring their financial needs and inquiries are addressed promptly and professionally.

Service Excellence: Provide exceptional customer service by actively listening to clients, offering solutions, and ensuring their banking transactions are processed accurately and efficiently.

Product Knowledge: Stay updated on the bank's products and services to educate clients, identify cross-selling opportunities, and assist with their financial goals.

Compliance and Security: Adhere to all banking regulations and security protocols to protect both client data and the bank's assets, ensuring a safe and secure banking environment.

Problem Resolution: Investigate and resolve client complaints or issues, escalating complex cases to the appropriate departments while ensuring a high level of client satisfaction.

Requirements:

Education: A minimum of a high school diploma or equivalent. A bachelor's degree in finance or related field is preferred.

Experience: Prior experience in customer service, preferably in the banking industry, is advantageous but not mandatory. Fresh graduates are encouraged to apply.

Communication Skills: Excellent communication and interpersonal skills, with proficiency in English and Cantonese. Knowledge of Mandarin is a plus.

Customer-Centric: A strong commitment to delivering exceptional customer service and an ability to empathize with clients' needs.

Team Player: Ability to work effectively in a team-oriented environment, collaborating with colleagues to ensure the best client experience.

HK Island East

*申請人提供之全部資料絕對保密及只作招聘之用。